FDM

Industry: Union

Location: Denmark

FDM is a union of motor vehicle owners. Their clients are private people that become members by paying an amount every month/year. Being an affiliate, they get legal counselling regarding all matters that involve a purchase, insurance, mortgage and maintenance of a car or motorcycle. FDM has another department that takes care of travel matters, selling special discounts to members and giving tips. They also produce a monthly newsletter, where the subscribers can have access to discounts on car products, all kinds of services for vehicles (such as maintenance and gasoline), shop advice, and the like. Touch points: Telephone Where we measure Tracking reports in contact center. FDM is a union of motor vehicle owners