TeleFaction on Agent Day 2009
The 4th Austrian Agent Day, a major conference for experts and executives from the call center industry, took place on 22nd of September 2009. TeleFaction was represented in one of the coveted booths and also held an inspiring lecture.
Aculab and TeleFaction: delivering powerful customer measurement tools
As much as businesses rely on automation, the stark reality is that an overemphasis on technology can damage the relationship between a company and its clients. While machines excel at executing specific tasks, they are typically not built to take nuance, attitude and emotion into account. That’s where TeleFaction comes in. Read the rest of this entry »
Running for diversity
In spite of being a small country, Denmark can surprise. You wouldn’t imagine that a place with 5 millon habitants hosts the world’s largest running event, DHL Stafetten.
TeleFaction has a new Project Manger
On July 2009, TeleFaction welcomed a new senior Project Manager, Oleg Kostenko. He has a Master’s degree in Science of Information Technologies Engineering and ten years of experience within computer system and project management.
TeleFaction has a new Head of Knowledge Management
In August 2009, TeleFaction welcomes Andreas Wessel Knaack as the Head of Knowledge Management. Andreas brings to TeleFaction a wealth of knowledge in the Customer Experience sector
Office Location change
TeleFaction moved from its home in Nordre Fasanvej 113 in Frederiksberg to its new International Headquarters at Aldersrogade 8, Copenhagen Ø.
The blog and the bottom line
The blog and the bottom line : Danish national press item on how social media can impact profits.
Is customer service a cost center?
Is customer service a cost center? : Danish newspaper article showing how call centers should be a place for understanding, not frustrations.
Ethics on research is our priority
TeleFaction is now a member of ESOMAR, the European Society for Opinion and Marketing Research. This means that we are going to follow the rules of the ICC/ESOMAR Code on Market and Social Practice, which consists of ethical conduct for organizations that use telephone, face-to-face or online surveys.
TeleFaction supports the Danish Cancer Society
The TeleFaction team has become a partner in the “Business against Cancer”, which is a research program of the Danish Cancer Society. We decided to support the cause due to their inspiring eagerness to fight this disease.
TeleFaction expands to Belelux
After a year of negotiations during 2007, Fredrik Abildtrup, CEO of TeleFaction, signed a re-seller agreement with Eelco Huisman and Albert-Jan, cementing the partnership between them.