Movia releases new Case Study on Customer Experience Management
The call center manager of Movia, Michael Woldiderich explains why it is imperative to use CEM within the daily workings of a call center, and how TeleFaction has been able to help. Read the rest of this entry »
Tags: Call Center, Conversations, Cooperation, Credibility, Customer Satisfaction, Customer Service Experience, Direct Access, Excellent Customer Service, External Customers, Gap, Instant Reaction, Measures, Phone Interviews, Portal Website, Public Transportation Agencies, Sessions, Telemarketing Agency, Time Gap, Uncertainty, Voice Recording
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Upcoming Webinar series
August 18th, 2010
We are proud to announce, that in co-operation with Markedu we shall be presenting a series of webinars on the subject of Customer Experience Management. Read the rest of this entry »
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Movia releases new Case Study on Customer Experience Management
March 23rd, 2010
The call center manager of Movia, Michael Woldiderich explains why it is imperative to use CEM within the daily workings of a call center, and how TeleFaction has been able to help. Read the rest of this entry »
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TeleFaction sponsors “Kontakt Centret 2010″
February 18th, 2010
TeleFaction is heading up the upcoming Kontakt Centret 2010, with Fredrik Abildtrup – TeleFaction’s CEO presiding over the 3 day event as the chairman. Read the rest of this entry »
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Build your customer experience roadmap
January 19th, 2010
Return on Behavior Magazine’s contributor Bruce Temkin writes why companies should start focusing on customer needs, rather than product features to start getting people through the sales funnel. Read the rest of this entry »
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Turning Customer Pain into Customer Gain
November 30th, 2009
Forbes magazine article discusses who is responsible for customer experience, and who is the one that should actually be listening to the customers. Read the rest of this entry »
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TeleFaction sponsors the Customer Experience Exchange
October 30th, 2009
TeleFaction is proud to be a sponsor in this years’ Customer Experience Exchange in Brussels. Read the rest of this entry »
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TeleFaction on Agent Day 2009
September 23rd, 2009
The 4th Austrian Agent Day, a major conference for experts and executives from the call center industry, took place on 22nd of September 2009. TeleFaction was represented in one of the coveted booths and also held an inspiring lecture.
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The customer is always right
September 15th, 2009
The customer is always right: Danish newspaper article on how customer service can relate directly to the bottom line.
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Aculab and TeleFaction: delivering powerful customer measurement tools
September 7th, 2009
As much as businesses rely on automation, the stark reality is that an overemphasis on technology can damage the relationship between a company and its clients. While machines excel at executing specific tasks, they are typically not built to take nuance, attitude and emotion into account. That’s where TeleFaction comes in. Read the rest of this entry »
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Running for diversity
September 3rd, 2009
In spite of being a small country, Denmark can surprise. You wouldn’t imagine that a place with 5 millon habitants hosts the world’s largest running event, DHL Stafetten.
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TeleFaction has a new Project Manger
September 1st, 2009
On July 2009, TeleFaction welcomed a new senior Project Manager, Oleg Kostenko. He has a Master’s degree in Science of Information Technologies Engineering and ten years of experience within computer system and project management.
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TeleFaction has a new Head of Knowledge Management
August 1st, 2009
In August 2009, TeleFaction welcomes Andreas Wessel Knaack as the Head of Knowledge Management. Andreas brings to TeleFaction a wealth of knowledge in the Customer Experience sector
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Office Location change
May 5th, 2009
TeleFaction moved from its home in Nordre Fasanvej 113 in Frederiksberg to its new International Headquarters at Aldersrogade 8, Copenhagen Ø.
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Bad services give you bad publicity
April 2nd, 2009
Danish newspaper article on how bad service will give you bad publicity.
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The blog and the bottom line
March 29th, 2009
The blog and the bottom line : Danish national press item on how social media can impact profits.