Is customer service a cost center?
Is customer service a cost center? : Danish newspaper article showing how call centers should be a place for understanding, not frustrations.
Tags: Customer Service, Erhvervsbladet.dk, TeleFaction
Posted in Erhvervsbladet.dk | No Comments »
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TeleFaction acquires Eventrasoft to become a global Enterprise Feedback Management organization
January 10th, 2012
TeleFaction, one of the leading Nordic players in the Customer Experience Management market has made an asset acquisition made up of licenses, contracts and employees of Eventrasoft, a global call recording and analysis company for an undisclosed sum. The acquisition compliments and will aid to the development of TeleFaction’s Gemba Enterprise Workforce Management platform. Additionally, the deal will enable TeleFaction to grow its presence worldwide through Eventrasoft’s network.
To find out more details, please refer to the official press release: http://pressdoc.com/p/000o1r
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New look Return on Behavior magazine
October 4th, 2011
During the summer we here at Return on Behavior towers have been working hard behind the scenes to create a new community portal. Read the rest of this entry »
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Ny kunder: Visana
August 15th, 2011
TeleFaction is proud to announce the partnership with another Swiss client, Visana. The swiss insurance giant will be using the Gemba platform from Q4 2011.
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Product update: Gemba
June 15th, 2011
Further to the release of our new flagship product Gemba, we are excited to announce a new update. The dashboard now has added recording and analytical capabilities, making it the most comprehensive product in the CEM market.
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Loyalty World 2011
April 13th, 2011
TeleFaction is excited to announce its partnership with Loyalty World 2011 through its magazine, Return on Behavior. Read the rest of this entry »
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Ny kunder: Pensam
March 25th, 2011
TeleFaction are proud to announce Pensam to the growing number of companies on the Gemba platform from Q3 2011. Read the rest of this entry »
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Ny kunder: Energi Midt
February 12th, 2011
TeleFaction, Europe’s leading provider in Customer Experience Management is pleased to welcome Energi Midt to the Gemba platform. Read the rest of this entry »
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Product release: Gemba
January 15th, 2011
TeleFaction are proud to announce its new Customer Experience Management tool – Gemba. The intuitive dashboard that collects customer feedback from all touch points leads the way for listening to the voice of the customer in real time. Read the rest of this entry »
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Kundeservicecentret 2011
November 3rd, 2010
TeleFaction’s direktør Fredrik Abildtrup, vil være blandt talerne på den kommende konference “Kundeservicecentret 2011″. Read the rest of this entry »
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National Irish Bank i nyt samarbejde med TeleFaction
October 25th, 2010
Vi måler kvaliteten af private rådgivermøder for at sikre, at National Irish Bank leverer den bedste kundeservice. Umiddelbart efter kunders møde med en rådgiver sender vi emails med et kort spørgeskema omkring oplevelserne på mødet. Read the rest of this entry »
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TeleFaction udvider partnerskabet med Aller Group
October 12th, 2010
TeleFaction A/S, en førende udbyder af Customer Experience Management i norden, har i dag anonceret udvidelse af partnerskabet med Aller Group med telefonmålinger til Aller media AB, et førende mediehus i Sverige.
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DHL 2010
September 9th, 2010
Igen I år deltog TeleFaction i det prestigefulde DHL løb i Fælledparken i København. Vores 5 løbere nåede i mål i 2 timer og 19 minutter, og vi er stolte af at have slået rekorden fra de foregående år!
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Kommende webinarer
August 18th, 2010
Vi er stolte af at annoncere, at vi i samarbejde med Markedu vil præsentere en række webinarer om Customer Experience Mangament.
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Movia releases new Case Study on Customer Experience Management
March 23rd, 2010
The call center manager of Movia, Michael Woldiderich explains why it is imperative to use CEM within the daily workings of a call center, and how TeleFaction has been able to help. Read the rest of this entry »
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TeleFaction sponsors “Kontakt Centret 2010″
February 18th, 2010
TeleFaction is heading up the upcoming Kontakt Centret 2010, with Fredrik Abildtrup – TeleFaction’s CEO presiding over the 3 day event as the chairman. Read the rest of this entry »