http://www.telefaction.com Creating Good Customer Experiences Tue, 24 Jan 2012 21:13:08 +0000 dk hourly 1 http://wordpress.org/?v=3.3.1 http://www.telefaction.com/2010/03/movia-releases-new-case-study-on-cem/ http://www.telefaction.com/2010/03/movia-releases-new-case-study-on-cem/#comments Tue, 23 Mar 2010 12:23:08 +0000 TeleFaction http://www.telefaction.com/?p=961 The call center manager of Movia, Michael Woldiderich explains why it is imperative to use CEM within the daily workings of a call center, and how TeleFaction has been able to help. You can download your free copy of the case study HERE.

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