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With 65 sales and service employees who serve OK’s customers 24 hours a day from 7 sales offices in Denmark, positive customer experiences and customer satisfaction are in focus at OK. The co-operation with TeleFaction has resulted in OK maintaining the positive customer experience and increasing additional sales significantly from customer enquiries over the phone.
OK uses several parts of TeleFaction’s Return on Behavior concept.
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OK Sales Manager Anders Hornebo says:
”The basis for the co-operation with TeleFaction is OK’s market strategy about ensuring that OK’s customers have the best service possible. With TeleFaction’s solutions, we are now able to constantly measure how our customers experience our service and not least the sales offices’ ability to create additional sales and – for example – compare the results to the different sales units.
At OK we know that positive customer experiences generate profit contribution and add to the strengthening of our position in the market.
TeleFaction’s concept and sparring have provided OK with a maximum profit of our investment in a short time. TeleFaction is a partner that we appreciate. They keep their word and are competent and exceed our expectations in all areas”. |
Anders Hornebo
Sales manager, OK
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If you wish to learn more about how you create results in co-operation with TeleFaction, you can:
 Contact TeleFaction here
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