TeleFaction’s technology and tools gather the data in the channels your customers use. Gathering customer feedback in real time—immediately following a service engagement—provides a realistic assessment of the quality of the interaction, and allows you to take action by addressing any shortcomings. Interestingly enough, the very act of asking customers about their level of satisfaction positively influences their behavior.
A survey specifically designed to meet your assessed requirements can be created for:
- Telephone surveys
- Email surveys
- Web surveys
- Interactive Voice Response (IVR) surveys
- Mail surveys
- SMS surveys
- Creating your own personalized surveys