Looking at your competitors as well as doing an internal assessment, can pinpoint areas for improvement.
Our solution builds on these areas with Performance Review plans that advise the team or individual on their progress. By sharing the findings, you encourage the employees to care, making them part of the process.
The call center manager of Movia, Michael Woldiderich explains why it is imperative to use CEM within the daily workings of a call center, and how TeleFaction has been able to help. Read the rest of this entry »
TeleFaction is heading up the upcoming Kontakt Centret 2010, with Fredrik Abildtrup – TeleFaction’s CEO presiding over the 3 day event as the chairman. Read the rest of this entry »
Return on Behavior Magazine’s contributor Bruce Temkin writes why companies should start focusing on customer needs, rather than product features to start getting people through the sales funnel. Read the rest of this entry »
Forbes magazine article discusses who is responsible for customer experience, and who is the one that should actually be listening to the customers. Read the rest of this entry »
TeleFaction is proud to be a sponsor in this years’ Customer Experience Exchange in Brussels. Read the rest of this entry »
The 4th Austrian Agent Day, a major conference for experts and executives from the call center industry, took place on 22nd of September 2009. TeleFaction was represented in one of the coveted booths and also held an inspiring lecture.
The customer is always right: Danish newspaper article on how customer service can relate directly to the bottom line.
As much as businesses rely on automation, the stark reality is that an overemphasis on technology can damage the relationship between a company and its clients. While machines excel at executing specific tasks, they are typically not built to take nuance, attitude and emotion into account. That’s where TeleFaction comes in. Read the rest of this entry »
In spite of being a small country, Denmark can surprise. You wouldn’t imagine that a place with 5 millon habitants hosts the world’s largest running event, DHL Stafetten.
On July 2009, TeleFaction welcomed a new senior Project Manager, Oleg Kostenko. He has a Master’s degree in Science of Information Technologies Engineering and ten years of experience within computer system and project management.
In August 2009, TeleFaction welcomes Andreas Wessel Knaack as the Head of Knowledge Management. Andreas brings to TeleFaction a wealth of knowledge in the Customer Experience sector
TeleFaction moved from its home in Nordre Fasanvej 113 in Frederiksberg to its new International Headquarters at Aldersrogade 8, Copenhagen Ø.
Danish newspaper article on how bad service will give you bad publicity.
The blog and the bottom line : Danish national press item on how social media can impact profits.
Newspaper article post on how the human touch can be much better than an automated machine.
