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23 Facts You Cannot Ignore - free download available
TeleFaction have compiled a list of 23 facts marketing management, customer service management and others working in the areas of marketing and customer service, should not ignore.

The fact sheet contains proven statements such as;

  • 7 out of 10 customers who switch to a competitor do so because of poor service
  • 92% of all customer interactions happen over the phone
  • An average company loses between 10 and 30% of its customers each year.

Download 23 Facts You Cannot Ignore now.
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Your customers’ experiences equal money. TeleFaction’s Return on Behavior™ concept helps you to increase the value of your customers’ experiences. Whether you focus on improving customer satisfaction and loyalty; increasing additional sales and resale; reducing churn and loss of customers; or improving your critical business relations in customer service at all contact points, TeleFaction offers a solution that will yield the desired results.