With Multi-Channel Response and Survey Automation from TeleFaction, you are able to automatically collect responses and analyse data from all channels. This makes sense financially.

In a multi-channel world, it is not sufficient to focus on the channels through which the customers most often contact the company. You have to focus on all channels. Service over the telephone as well as personal meetings between salesman/advisor and the customer, distributed letters and campaigns, received e-mails – just to mention a few.

Gather important knowledge from all channels
TeleFaction has developed a technology which makes collection of data on the customers’ experiences through all media fast and simple. The solution is called Multi-Channel Response and Survey Automation.

This unique solution can be applied to: 

    real-time measurements
    collection of data for analysis
    creation of effort flows that can be executed in real time
    identification and improvement of the “weakest link” in your customer service

On the basis of the collected data, action areas can quickly be identified. You and/or consultants from TeleFaction can quickly and easily determine important areas of deviation and, on the basis of these, identify which efforts will improve your results quickly and efficiently.

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Read more about successful cases within banking, finance, insurance and telecommunications