TeleFaction Capture Server is an advanced technology that measures the customer service experience in real time. A unique solution that can contribute to increased customer satisfaction, employee satisfaction, additional sales and fewer customer defections, etc.

To be able to act successfully on the basis of the company’s contact point strategy, it is necessary to measure all contact points in the company.

A recent survey shows that

 80 % of end users believe that the customer service employee has a great impact on their opinion of the company
 69 % of the end users say that emotions constitute more than 50 % of the customer experience.

If you are able to improve your customers’ experiences at all contact points (telephone, e-mail, personal contact, campaign activities), you stand a good chance of increasing customer satisfaction, additional sales, customer retention and reducing churn.

Action plan measurements
The quality, speed and accuracy with which you handle customer enquiries determine how your customers view your company. Often, it is minor things that determine whether your customer feels well and properly treated. Hence, it is also the little things that determine your possibilities with the customer.

With TeleFaction’s tool and concepts, you have the opportunity to measure large as well as small areas that influence customer satisfaction and loyalty.

TeleFaction Capture Server makes it possible for national and international companies to measure and map the customers’ experiences of customer service in all channels.

Please call +45 33 30 88 30 for a tall with no obligation or read more here;

Download the TeleFaction brochure
Contact TeleFaction for further information on the TeleFaction Capture Server