To find out more details, please refer to the official press release: http://pressdoc.com/p/000o1r

About Visana:
Visana is one of the biggest health and accident  insurance companies in Switzerland. It has just  under 1,500 employees. In addition to its headquarters in Bern, it also has 21 full-time offices and 200 part-time offices, as well as 10 processing centers. Visana provides private insurance  (for individuals and families) and corporate insurance (for companies, public institutions and associations). It has a premium volume in excess of SFR 2 billion and covers around 870,000 persons.

With its added capabilities, we look to update more and more adding in richer features to enable customer to really get the true voice of the customer in order to make the relevant decisions to ensure customer satisfaction and loyalty. Satisfaction-as-a-Service™ has never been easier.

About Loyalty World USA:

Now in its 9th year, Loyalty World is a unique conference designed to assist businesses in understanding all the elements that go into designing a successful loyalty strategy. It’s about understanding what loyalty actually means and the complex relationships and solutions that businesses need to put in place.

To learn more about the conference: CLICK HERE

About Pensam:
PenSam manages occupational pension schemes for approximately 340,000 wage-earners employed in Danish municipalities and regions and in private organisations. We also offer our customers a large number of banking and insurance products.

About Energi Midt:
EnergiMidt is a modern energy and broadband company. They are rooted in the central Jutland area and supply 176,000 electricity customers, 18,000 heat customers and 20,000 fibre customers in an area of 6,000 km2 from Limfjorden in the north to Vejle in the south. At the same time, they are in the process of establishing a fibre broadband network, aiming to become the preferred supplier within broadband-based communication and entertainment in Central Jutland.

Analysis is now able to be drawn from the data at a touch of a button and fully exportable to all aspects of the business. Working with our patented system of Return on Behavior® in providing intelligent feedback and interactive training tools we are now able to provide Satisfaction-as-a-Service within the cloud.

To find out more, please go to: www.TeleFaction.com/mere_info

For at læse mere om konferencen gå til http://www.teknologisk.dk/uddannelser/k72483

For at læse mere gå til: http://www.nationalirishbank.ie/en-ie/About-National-Irish-Bank/Customer-information/2010/Pages/National-Irish-Bank-Co-operating-with-TeleFaction.aspx (English).

TeleFaction’s patenterede koncept, Return on Behavior® er et Satisfaction-as-a-service værktøj, som indsamler kundefeedback i real-time. Konceptet tillader organisationer at arbejde intelligent med kundeoplevelsesdata og gennem analyse forstå hvad der skal til for at forbedre kundernes syn på virksomheden.

“TeleFaction er stolte over at komme til at arbejde sammen med et førende mediehus som Aller Media. Vi ser frem til at kunne dele erfaringer og rapporteringer mellem Aller i Danmark og Sverige, ligesomvi er glade for at kunne forstærke organisationerne med ny viden og værktøjer der kan være med til at skabe forøget kundetilfredshed”, sagde Fredrik Abildtrup direktør i TeleFaction. ”Vores gennemprøvede Return on Behavior® koncept vil ikke kun blive rullet ud i Aller’s nøgle kundeservice teams, men også give feedback på deres outsourcede tredjeparts callcenter. Det viser deres dedikation til at lytte til hvad deres kunder siger.”

Webinarerne vil dække følgende områder:

• Forbedring af kundetilfredshed
• Hvordan øges kundeloyalitet og fastholdelse
• Hvordan implemteres krydssalg teknikker i jeres kundeservice
• Hvordan øges nysalget
• Hvordan reduceres kundeafgangen
• Hvorfor er det vigtigt at lytte til kunden

Vil du vide mere, og se hvordan du tilmelder dig – klik HER.