Industries | TeleFaction

Banking

We are active in a number of the largest Nordic financial institutions such as Danske Bank, Alm. Brand and Swedbank to deliver savings that far exceeds ROI. Operational problems and down points are reduced by the ability to pinpoint problem areas in a complex multi-channel environment. With tailored products to help not only retail banking, but also customer satisfaction and core retention programs.

Insurance

With TeleFaction’s unique ability to measure customer experience throughout all touch points across the organization, we provide Insurance companies the insights they need to operational efficiency and service response times, integrate communications across business lines and are able to customize the delivery of service based on customer segmentation.

Utilities

TeleFaction’s Gemba tool allows utility companies and to manage the changing competitive and regulatory landscape, by helping to identify and improving problem areas in service quality and delivery. Our patent pending solution enables organizations to easily and effectively make high impact changes as the business evolves, and allow for high standardization of best practices throughout the organization.

Municipalities

Municipalities and Councils across the globe are trying to answer the challenge of how to get direct insight into the general public, and their views of services and programs. Periodic feedback such as opinion polls and research polls on an ad hoc issues enable insights on a specific hot topic, however they do not provide a constant stream of information that will enable a true overview of public insight.

Transportation

Rising costs through the industry are forcing organizations to look at more efficient ways of retaining and growing existing business. However, without customer insights and a retention strategy past outdated loyalty programs, even the most efficient businesses are losing customer share to new entrants into a already saturated market. Working with enterprises such as Movia, we understand that it is the customer experience that is really directing traffic towards to the bottom line.

Retail

Customer interaction and customer information have always, and will always be a retailer’s most valuable asset. In the past, being able to comprehend cross-channel customer experience and gaining actionable insights from the data gathered has been either too difficult or vastly expensive.

Telecommunications

Employee retention and customer loyalty is imperative to any successful telecoms company, however due to the complexity in achieving these goals, they tend to be overlooked. TeleFaction’s Gemba platform helps you understand the role that customer loyalty employs in the services you provide and the products you produce. Through this, we are able to find true and tangible results in your bottom line.

Contact centers

Contact Centers are facing a complex maze of challenges in today’s modern contact centers. From creating a customer focused, revenue driven unit to improving customer loyalty, reducing churn and increasing agent productivity and retention – all the while keeping the costs down.

Governmental

Governments across the globe are trying to answer the challenge of how to get direct insight into the general public, and their views of services and programs. Periodic feedback such as opinion polls and research polls on an ad hoc issues enable insights on a specific hot topic, however they do not provide a constant stream of information that will enable a true overview of public insight.