SEAS-NVE is Denmark’s largest consumer-owned energy company. Their core business is delivery of energy and communication services to customers in Denmark. SEAS´ product palette ranges from energy to advanced consulting services on wind farm technology and is divided into three categories: energy products, consulting services and grid products. TeleFaction measures inbound telephone calls, allowing Seas-Nve to not only measure customer satisfaction and loyalty rates, but also the employee’s ability to successfully cross sell and inform the customer.