Pax versicherungen Is a Swiss private life insurance company, specializing in the personal insurance business. They have over 150,000 private and corporate clients, and are entrusted with over 5.1 billion swiss francs. TeleFaction measures inbound calls to the customer service center, not only providing customer satisfaction reports, but also allow Pax to use this data to continually monitor employee knowledge levels – ensuring that the customer is always fully informed.