Ministry of Refugee, Immigration and integration Affairs The Immigration Service is a directorate under the Ministry of Refugee, Immigration and Integration Affairs.  The Immigration Service administers the Danish Aliens Act, that is, it processes applications for asylum, family reunification, visas, residence and work permits, etc. In addition, the Immigration Service is engaged in a wide range of other duties relating to the asylum and immigration area, including the task of accommodating asylum seekers.

TeleFaction works closely with the immigration service to ensure that all areas of contact – may it be via telephone or face to face consultations – are serviced to ensure high levels of satisfaction throughout.