The City of Copenhagen is the largest municipality throughout the Kingdom of Denmark, with over 1.8 million within its metropolitan population. The Kommune looks at citizen satisfaction with a professional view – using TeleFaction’s services to ensure that customer satisfaction levels are consistently high. Not only do they review citizen satisfaction, but also ensure that Employee satisfaction is paramount, to help measure and understand their employee’s attitudes, opinions, motivations and satisfaction. This way the country’s largest public sector employer ensures true satisfaction throughout the organisation.