Fokus Bank ASA Is a Norwegian banking company providing loans to retail customers and corporations, and mobilizes deposits from customers and credit institutions. Through its subsidiary, Fokus Kreditt AS, the bank distributes mortgage loan products for personal and business customers. The bank also provides securities trading and asset management services, credit broking services, and guarantee services. TeleFaction measures all inbound contact to Fokus Bank – telephone, email and written letters. This enables Fokus Bank to record levels of customer interaction upon all contact points ensuring that high levels of satisfaction is found within any customer that contacts them.