TeleFaction » Erhvervsbladet.dk http://www.telefaction.com Creating Good Customer Experiences Tue, 24 Jan 2012 21:13:08 +0000 dk hourly 1 http://wordpress.org/?v=3.3.1 The customer is always right http://www.telefaction.com/2009/09/the-customer-is-always-right/ http://www.telefaction.com/2009/09/the-customer-is-always-right/#comments Tue, 15 Sep 2009 06:00:57 +0000 admin http://returnonbehaviormagazine.com/telefaction/?p=102 The customer is always right: Danish newspaper article on how customer service can relate directly to the bottom line.

Read entire article on Erhvervsbladet.dk

]]> http://www.telefaction.com/2009/09/the-customer-is-always-right/feed/ 0 Is customer service a cost center? http://www.telefaction.com/2009/02/is-customer-service-a-cost-center/ http://www.telefaction.com/2009/02/is-customer-service-a-cost-center/#comments Thu, 05 Feb 2009 18:33:28 +0000 admin http://new.telefaction.com/?p=349 Is customer service a cost center? : Danish newspaper article showing how call centers should be a place for understanding, not frustrations.

ico PDF Is customer service a cost center?

Er kundeservice en omkostning?


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