TeleFaction

 

TeleFaction provides contact recording, performance optimization and advanced touch point survey solutions, which enable organizations to make sense of their customer interactions, delivering improved customer interaction, better staff retention and productivity, and improved quality of service.

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About






 

TeleFaction provides contact recording, performance optimization and advanced touch point survey solutions, which enable organizations to make sense of their customer interactions, delivering improved customer interaction, better staff retention and productivity, and improved quality of service. Working with a modular system, the goCapture product suite enables you to concentrate on analyzing your data from customers as a customer experience management system, through to working with employees as a human resources training platform. The level of usages demonstrates the flexibility of the goCapture platform.

This unique and easy to use platform allows you to gather and understand the insights of your customers, employees and partners alike. As experts in the field, you will benefit from best practice knowledge put into the goCapture platform. TeleFaction works with you to discover, identify, define and analyze your business challenges, generating realizable action plans. Through vast experience our professional services is able to provide you with independent analysis and solution options that will enhance performance and add real business value. TeleFaction works closely with a number of the largest corporations and companies around the world.