TeleFaction

 

TeleFaction provides contact recording, performance optimization and advanced touch point survey solutions, which enable organizations to make sense of their customer interactions, delivering improved customer interaction, better staff retention and productivity, and improved quality of service.

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The reports are brilliant for working with customer satisfaction, and in addition to the tools we can use to produce an action plan for the coming period. SCANDINAVIAN BANKING GROUP
TeleFaction was the best match both technically and analytically with easy integration and strong analytics through the use of the reports. They constantly provide us with usable insights for improvements. KOMMUNE
TeleFaction provides us with a unique tool to make continuous follow ups with our advisors to make the proper training arrangements in regards to striving for a higher lever in customer satisfaction. MOVIA
The reports we get from Telefaction highlight areas that we need to improve on and also reassures us when we appear to be doing something right. NORTHERN BANK
TeleFaction is the best training tool. We use the quarterly and monthly measurements to understand how and what we need to work with prospectively. ALM. BAND
The reports are brilliant for working with customer satisfaction, and in addition to the tools we can use to produce an action plan for the coming period. DANSKE BANK
Call recording
A flexible platform for recording customer interaction for your compliance and training needs. Smart filters let you find relevant calls quickly & efficiently.Read more
Performance management
Providing organizations with intuitive management tools to define, analyze and act upon findings to increase productivity and experience levels.Read more
Quality monitoring
The quality monitoring platform makes it easy for contact center managers to coach, evaluate and manage real-time adherence for businesses and employees.Read more
Experience management
Get into the minds of your users with a comprehensive voice-of-customer program with real time, multi-channel interaction.Read more
 

Capturing the voice of the customer

We work with you to develop a cloud based Enterprise Feedback Management system
using our goCAPTURE product suite to enable you to focus on what you do best.



Dynamic Reporting

Live dashboard with customer feedback results in real time.

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Quick&Easy

Intuative system allows for easy reporting on all areas of customer satisfaction.

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Scalable

Each Gemba dashboard is designed for your wants. You see the information that your organization needs.

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Customized

Live dashboard with customer feedback results in real time.

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Developing

Complete access to all recordings enable efficient training & KPI measurements throughout the organization.

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Results

Gemba measures & tracks each KPI to allow you to reach goals with your defined action management.

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