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TeleFaction on Agent Day 2009
September 23rd, 2009admin
The 4th Austrian Agent Day, a major conference for experts and executives from the call center industry, took place on 22nd of September 2009. TeleFaction was represented in one of the coveted booths and also held an inspiring lecture.
“Successful Personnel Management in the Call Center” was chosen as the general thematic focus of this year’s conference day. “In times of crisis, companies reduce staffing costs dramatically. On the other hand, call center management are especially required to do perfect resource planning to keep staff turnover low and the employees motivated,” explained the organizers of this year’s event, Robert Sluka and George Mack. Especially now, it is imperative to maintain perfect performance and quality in training to offer the best service.
TeleFaction provides valuable inspiration
In addition to networking, Agent Day was an opportunity for TeleFaction to exchange experiences and share knowledge. TeleFaction made an important contribution to the subject specialists’ The Toblerone Principle: The art of employee seducement/management. It shows how people can be tempted to peak in order to meet the needs of today’s customers.
Stand for the success of the mass
Because the demands of customers are growing day by day, competitive pressure is rising. Companies that want to be successful need to ask if your strategy at its best. TeleFaction’s Return on Behavior ® concept had over 300 exhibition visitors and delivered valuable inspiration on highly topical issues surrounding staff and customer management.