The reports are brilliant for working with customer satisfaction, and in addition to the tools we can use to produce an action plan for the coming period. SCANDINAVIAN BANKING GROUPTeleFaction was the best match both technically and analytically with easy integration and strong analytics through the use of the reports. They constantly provide us with usable insights for improvements. KOMMUNETeleFaction provides us with a unique tool to make continuous follow ups with our advisors to make the proper training arrangements in regards to striving for a higher lever in customer satisfaction. MOVIAThe reports we get from Telefaction highlight areas that we need to improve on and also reassures us when we appear to be doing something right. NORTHERN BANKTeleFaction is the best training tool. We use the quarterly and monthly measurements to understand how and what we need to work with prospectively. ALM. BANDThe reports are brilliant for working with customer satisfaction, and in addition to the tools we can use to produce an action plan for the coming period. DANSKE BANK
Intuative system allows for easy reporting on all areas of customer satisfaction.
Each Gemba dashboard is designed for your wants. You see the information that your organization needs.
Complete access to all recordings enable efficient training & KPI measurements throughout the organization.
Gemba measures & tracks each KPI to allow you to reach goals with your defined action management.
